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Rio2E/Tango2E/Tango+L/AvalonE

Rio 2e XXL Xtended Firmware

This is the latest firmware for the Rio 2e XXL Xtended printer model.NOTE: T [...]
Rio Pro

Magicard Rio Pro Extended Driver

This is the latest unified driver for Magicard printers V2.0.11 fo [...]
Pronto

Magicard Pronto Driver

This is the latest unified driver for Magicard printers V2.0.11 on Micr [...]
Enduro+

Magicard Enduro+ Driver

This is the latest unified driver for Magicard printers V2.0.11 on Micr [...]
Rio Pro

Magicard Rio Pro Driver

This is the latest unified driver for Magicard printers V2.0.11 for Microsof [...]

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID  [...]
Rio2E/Tango2E/Tango+L/AvalonE

Magicard Rio2e Tango2e Driver

This is the latest unified driver for Magicard printers V2.0.11 for Windows [...]
Rio2E/Tango2E/Tango+L/AvalonE

Rio2E Tango2E Firmware

This is the latest firmware for the Rio 2E and Tango 2E and Avalon E [...]
Rio2E/Tango2E/Tango+L/AvalonE

Tango +L LAMINATOR Firmware | V2.33

This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models.To install this firmware, [...]
Rio2E/Tango2E/Tango+L/AvalonE

Tango +L Printer Firmware | V2.10

This is the latest firmware (V2.10) for the Tango +L printer model.It is an executable file. To install, run the install pro [...]
Enduro+, Pronto +3 more

Magicard Support Utility

Operating System: Windows 2000 / XP / VISTA / 2003 Server / 2008 Serv [...]
Enduro+

Enduro+ firmware

This is the latest firmware v7.14 for the Enduro printer models. This is an executable file. To [...]
Rio Pro

Rio Pro Firmware

This is the latest firmware v2.16 for Magicard Rio Pro and Rio Pro Xtended printers. This is an exec [...]
Pronto

Pronto firmware

This is the latest firmware for the Pronto printer v3.10. This is an executable file. To install, click the link and follow the on-screen [...]
Prima 1-3

Prima 2e Cleaning Guide

Cleaning your printer is important.This guide explains the simple regular cleaning required to keep your card image q [...]
Prima 1-3

Prima 2e / Prima 3 Driver V5.7

This is the latest driver for both the Prima 2e and the Prima 3 printer models.Compatible with: Windows 2000 / XP / VIST [...]
Enduro+, Pronto +2 more

Print spooler keeps stopping on Windows 7

Step 1Start > Start Search > services.mscStep 2If the spooler is not on, turn it on. If afte [...]
Rio/Tango/Avalon/Turbo

Avalon Non E Printer Driver V 1.00

This is the [...]
Rio2E/Tango2E/Tango+L/AvalonE

Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is install [...]
Alto/Opera/Tempo

Alto/Opera/Tempo Non-E Driver V 1.30

This is the [...]

Ultramagicard TeamViewer support utility

Disclaimer text; Before requesting remote access to your PC, the support engineer will discuss the problem you are experiencing. The engin [...]
Alto/Opera/Tempo

Magicard Tempo Driver 1.7.2 iss 1

This is the latest  driver for the Magicard Tempo printers on Microsof [...]
Enduro+

How do I locate the MAC address on the Enduro+ card printer.

On an Enduro + printer you will need to Step 1Download and install the Magi [...]

Breaking film using cr 79 cards.

If using CR-79 ( sub credit card size) cards you must change  a driver setting.  [...]
Alto/Opera/Tempo

Magicard Opera Driver 1.7.2 iss 1

This is the latest  driver for the Magicard Opera printers on Microsof [...]
Rio2/Tango2/Avalon +1 more

Magicard Avalon (E) Driver 1.7.2 iss 1

Note: This driver works on Avalon printers with an  "E" in the serial number.This is the latest [...]
Alto/Opera/Tempo

Magicard Alto Driver 1.7.2 iss 1

This is the latest  driver for the Magicard Alto printers on Microsoft [...]
Rio/Tango/Avalon/Turbo +1 more

Rio/Tango/Rio2/Tango2 Driver V6.01

This is the latest driver for the Rio, Tango, Ri [...]
Enduro+, Pronto +1 more

Magicard Ribbons

Use the following list to properly order dye film ribbon for Magicar [...]
Prima 4

Prima 4 Ribbons & Consumables

Use the following list to properly order dye film ribbon and consumables for your Prima 4 printer. [...]
Enduro+, Pronto +2 more

Exclamation point symbol next to printer icon in devices and printers

Step 1Unplug the power chord  move the USB cable to a different port on the PC. [...]
Rio2/Tango2/Avalon

Rio 2 Tango 2 Firmware 2.05

This is the latest firmware for the Rio 2 / Tango 2 printer. This is an executable file. To install, click the link and follow the on- [...]
Alto/Opera/Tempo

Alto/Opera/Tempo Firmware 4.06

This is the latest firmware for all Alto, Opera & Tempo printers.This is an executable file. To install, click on the [...]
Rio Pro, Rio2E/Tango2E/Tango+L/AvalonE

Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio / Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the fro [...]
Prima 4

Does the Prima 4 printer have a Pass Through mode?

Unfortunately the Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit. (i.e. cards that ha [...]

Printing From Red Cloud and Google Chrome

In Google Chrome the default is a typical margin.  You must reduce the margin to none for an Edge to Edge card. [...]
Rio2/Tango2/Avalon +1 more

Not pulling cards all the way out of the hopper.

Follow the steps belowStep 1Make sure you clean the printer rollers well. Vi [...]
Enduro+, Pronto +1 more

CAN'T LIFT HEAD– Check printer mechanism.

This error indicates that the printhead CAM mechanism was unable to raise the printhead. [...]
Rio Pro

Locating the Mac address on a Rio Pro

On a Rio pro you can navigate the manu screen on the front LCD displayMenu>Info>scroll down to [...]
Enduro+, Pronto +2 more

Getting error unable to print when doing a windows test print

This could be because the print process for the printer is not set correctly.To check this fol [...]
Rio2E/Tango2E/Tango+L/AvalonE

Unknown dye film error on Rio2eTango2e

This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e [...]
Enduro+, Pronto +2 more

Driver settings keep changing back

If you driver setting keep reverting back. [...]
Enduro+

Enduro + model does not print like my old Enduro

[...]

Text won't print in resin black from a PDF

Selection of text uses K panel is not effective because the whole image is a dithered bitmap so the text characters have very few black pixe [...]
Enduro+, Pronto +1 more

Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed [...]

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program F [...]
Rio2/Tango2/Avalon +1 more

Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear f [...]
Enduro+, Pronto +3 more

Straight white line in my print going the long way across the card

This indicates that you either have a blown or damaged printhead element.  The only way [...]
Rio2E/Tango2E/Tango+L/AvalonE

General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully an [...]
Enduro+, Rio Pro

Error 02:00 | Out of Cards

Cards will not feed into printer from rear hopper.Watch the Magicard Rio Pro or Magicard Enduro + cleaning video.You will pr [...]
Enduro+, Pronto +1 more

Colors do not print like my old magicard printer

If you had an older Magicard then you can change the color correction from Color management built into driver to Gamma [...]

24:16 on Pronto

This error is actually a sensor fault (Mid Sensor)However, the P [...]
Enduro+, Rio Pro +1 more

Set a Static IP Address

To set a Static IP, or set from static to Dynamic:This applies to Rio Pro printers , Enduro + printers with Ethernet upg [...]

Color hole is not lined up to your holopatch cards

Workaround for this issue [...]
Rio Pro

Flipper or Flip Mech Issues error code 4:09

Calibrate your printerInstructions below:  [...]

Not getting edge to edge printing with DSX software

[...]
Enduro+, Pronto +1 more

General Error Message 24:03

When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest fir [...]
Enduro+, Pronto +1 more

MAC OSX Printer Driver

This is the latest unified driver for Magicard printers on MAC OSX systems  [...]

Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer.Double check [...]
Pronto

Pronto User Manual

The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, Settings and mainten [...]
Prima 4

Prima 4 User Manual

The User Manual explains how to setup your Prima 4 Printer. It also provides help and information about operation, Settings and mainte [...]
Rio Pro

Rio Pro User Manual

The User Manual explains how to setup your Rio Pro Printer. It also provides help and information about operation, Settings and mainte [...]
Enduro+, Pronto +1 more

Network Admin Magicard UltraDriver - Bare Files

This is the latest driver for Magicard printers V 2.0 [...]
Enduro+, Prima 1-3 +5 more

Checking printer connectivity

From the disc supplied with the printer, install the ID Card Printer Support Utility.Once installed, launch the Printer Sup [...]
Enduro+, Pronto +1 more

Light Printing

First close your badging software down. Then follow the instructions below. [...]
Enduro+, Pronto +2 more

Driver Setup ended Prematurely

If you have another magicard printer on the pc then go to programs and features and un-in [...]
Rio Pro

Set Rio Pro to Hand Feed Mode

1) On the Printer select Menu Button2) [...]
Enduro+, Pronto +2 more

.NET Framework errors

To solve a .net framework error.Step 1First make sure you are installing the latest driver [...]
Enduro+, Pronto +2 more

Barcodes not reading or printing out in resin black

Some badging applications send down barcodes as a bitmap image and not a true type font.T [...]
Enduro+

Enduro+ User Manual

The User Manual explains how to setup your Enduro+ Printer. It also provides help and information about operation, Settings and mainte [...]
Enduro+, Rio Pro

Print a test image on an Enduro or Rio Pro

To print a test image on the Enduro or Rio Pro printers:Use the front panel buttons to select Test Card. [...]
Enduro+, Pronto +1 more

Printer shows up as unknown device in device manager

This will happen if your Microsoft system file called usbprint.inf file is not named correctly or is missing.  [...]
Prima 4

Prima 4 Driver V8.00 iss 2

This is the latest driver for the Prima 4 printer models.This driver is suitable for Windows 8. [...]
Prima 4

Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. [...]
Rio Pro

Cleaning the Rio Pro (Video)

Here's a video on cleaning your Rio Pro video and keeping it in great working order. [...]
Enduro+, Rio Pro

Error code 24:08

24:08  error is only generated if [...]
Pronto

Cleaning the Pronto (Video)

Quick video on keeping your Pronto printer in top condition... [...]
Enduro+, Rio Pro

Duplex printing is grayed out.

Make sure you have a du [...]
Prima 4

Jam Turnover 91 on Prima 4

Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. [...]
Enduro+, Rio Pro

General Error Message 24:08

[...]
Alto/Opera/Tempo

Out of dye film on an Alto/Opera/Tempo

[...]
Rio Pro

Custom Holokote Load Error 34:02

Step 1 [...]
Enduro+

Cleaning the Enduro (Video)

Here's a video on keeping your Enduro clean and working perfectly. [...]
Rio2E/Tango2E/Tango+L/AvalonE

Full color background are printing with slashes in them.

Set your printer driver for Colorsure Printing.Step 1Shut down your Badging [...]
Prima 1-3

Prima 2e User Manual

The Prima 2e User Manual explains how to install and setup your printer, as well as basic operating instructions. A printed User Guide [...]
Enduro+

Enduro+ Getting Started Guide

This guide will help during the initial setup of Enduro+ Printer. It also provides help and information about operation, Settings and [...]
Rio Pro

Cards jamming in flip mech after flipping and returning to print the backside

This could mean the flip mech angle needs to be adjusted. Step 1First make [...]
Enduro+, Pronto +2 more

Print Job stuck in the queue when connected to USB

Step 1Shut down your badging software.Step 2Got to start menu>devices and [...]
Enduro+, Rio Pro

Sensor test diagnostics is reading errors on rear,mid,and front card sensors

I [...]
Pronto

Print a test image on a Pronto printer

To print a test image on the Pronto printer:Quick dou [...]
Rio Pro

Clear Layer or Overcoat sticking to card

Calibrate your printerInstructions below:  [...]
Enduro+, Rio Pro +1 more

When I try to print the job errors out using Ethernet connection

You TCP/IP port my be the issue.STEP 1Go to Devices and print [...]

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