Which product are you using?

Entering your product serial number will help resolve your issue more quickly.

Enter your product serial number

Your serial number is normally on a white label at the rear of the unit.
I don't have a serial number
 

 Showing solutions for all product families

  Get solutions for a specific product

Browse solutions for all products

Rio Pro

Magicard Rio Pro Firmware

This is the latest firmware v2.19 for Magicard Rio Pro and Rio Pro Xtended printers. This is an exec [...]
Rio Pro

Where do I insert the holokote key card

Before you use the cd to install you custome holokote you must first put the Holokote Key Card in the Printer card slot.  [...]
Enduro+, Rio Pro +1 more

Is my machine capable of using magnetic stripe cards?

Check your printers LCD screen. If you see your prin [...]
Enduro+

Replacing an Enduro Printhead

The PDF below will show how to replace an Enduro printhead.  [...]
Rio/Tango/Avalon/Turbo

Rio2/Tango2 Firmware

This is the latest firmware for the Rio 2 and Tango 2 printer models. [...]
Enduro+, Prima 4 +2 more

Magicard Printer Consumables

Magicard dye films are sometimes referred to as ribbons, cartridges or ink. Magicard prin [...]
Pronto

24:15 error code for Pronto

This error is raised when feeding a card and Printer sees that [...]
Enduro+, Pronto +1 more

No Magnetic Data has been provided to encode/verify error

To fix this issue you must restore the driver back to factory defaultsStep 1 [...]
Rio/Tango/Avalon/Turbo

Avalon Non E Printer Driver V 1.00

This is the [...]
Rio2E/Tango2E/Tango+L/AvalonE

Error 4:35 after changing the dye film.

This is an indication the film has been installed incorrectly. To insure your film is install [...]
Prima 1-3

Prima 2e / Prima 3 Driver V5.7

This is the latest driver for both the Prima 2e and the Prima 3 printer models.Compatible with: Windows 2000 / XP / VIST [...]
Rio2E/Tango2E/Tango+L/AvalonE

Rio 2e XXL Xtended Firmware

This is the latest firmware for the Rio 2e XXL Xtended printer model.NOTE: T [...]
Enduro+

How do I locate the MAC address on the Enduro+ card printer.

On an Enduro + printer you will need to Step 1Download and install the Magi [...]

Breaking film using cr 79 cards.

If using CR-79 ( sub credit card size) cards you must change  a driver setting.  [...]
Alto/Opera/Tempo

Magicard Opera Driver 1.7.2 iss 1

This is the latest  driver for the Magicard Opera printers on Microsof [...]
Pronto

Pronto firmware

This is the latest firmware for the Pronto printer v3.12. This is an executable file. To install, click the link and follow the on-screen [...]
Rio2E/Tango2E/Tango+L/AvalonE

Rio2E Tango2E Firmware

This is the latest firmware for the Rio 2E and Tango 2E and Avalon E [...]
Rio Pro

Magicard Rio Pro Driver

This is the latest unified driver for Magicard printers V2.0.13 on Microsoft [...]
Alto/Opera/Tempo

Alto/Opera/Tempo Non-E Driver V 1.30

This is the [...]
Rio2E/Tango2E/Tango+L/AvalonE

Magicard Avalon (E) Driver 1.7.2 iss 1

Note: This driver works on Avalon printers with an  "E" in the serial number.This is the latest [...]
Enduro+

Enduro+ firmware

This is the latest firmware v7.16 for the Enduro printer models. This is an executable file. To [...]
Rio2E/Tango2E/Tango+L/AvalonE

Tango +L Printer Firmware | V2.10

This is the latest firmware (V2.10) for the Tango +L printer model.It is an executable file. To install, run the install pro [...]
Alto/Opera/Tempo

Magicard Alto Driver 1.7.2 iss 1

This is the latest  driver for the Magicard Alto printers on Microsoft [...]
Enduro+, Pronto +3 more

Magicard Support Utility

Operating System: Windows 2000 / XP / VISTA / 2003 Server / 2008 Serv [...]

Windows cannot access the specified device, path, or file error

When you try to install , update or start a program like Magicard ID, TRUST ID  [...]

Ultramagicard TeamViewer support utility

Disclaimer text; Before requesting remote access to your PC, the support engineer will discuss the problem you are experiencing. The engin [...]
Rio/Tango/Avalon/Turbo +1 more

Rio/Tango/Rio2/Tango2 Driver V6.02

This is the latest driver for the Rio, Tango, Rio 2 a [...]
Enduro+, Pronto +2 more

Print spooler keeps stopping on Windows 7

Step 1Start > Start Search > services.mscStep 2If the spooler is not on, turn it on. If after it i [...]
Pronto

Magicard Pronto Driver

This is the latest unified driver for Magicard printers V2.0.13 on Microsoft [...]
Alto/Opera/Tempo

Magicard Tempo Driver 1.7.2 iss 1

This is the latest  driver for the Magicard Tempo printers on Microsof [...]
Rio2E/Tango2E/Tango+L/AvalonE

Tango +L LAMINATOR Firmware | V2.33

This is the latest firmware (V2.33) for the Laminator unit inside the Tango +L printer models.To install this firmware, [...]
Rio2E/Tango2E/Tango+L/AvalonE

Magicard Rio2e Tango2e Driver

This is the latest unified driver for Magicard printers V2.0.13 on Microsoft [...]
Enduro+

Magicard Enduro+ Driver

This is the latest unified driver for Magicard printers V2.0.13 on Microsoft [...]
Rio Pro

Magicard Rio Pro Extended Driver

This is the latest unified driver for Magicard printers V2.0.13 on [...]
Prima 1-3

Prima 2e Cleaning Guide

Cleaning your printer is important.This guide explains the simple regular cleaning required to keep your card image q [...]
Enduro+, Pronto +2 more

Exclamation point symbol next to printer icon in devices and printers

Step 1Unplug the power chord  move the USB cable to a different port on the PC. [...]
Rio2/Tango2/Avalon

Rio 2 Tango 2 Firmware 2.05

This is the latest firmware for the Rio 2 / Tango 2 printer. This is an executable file. To install, click the link and follow the on- [...]
Alto/Opera/Tempo

Alto/Opera/Tempo Firmware 4.06

This is the latest firmware for all Alto, Opera & Tempo printers.This is an executable file. To install, click on the [...]
Pronto

Pronto User Manual

The User Manual explains how to setup your Pronto Printer. It also provides help and information about operation, Settings and mainten [...]
Enduro+, Pronto +1 more

MAC OSX Printer Driver

This is the latest unified driver for Magicard printers on MAC OSX systems  [...]
Prima 4

Prima 4 User Manual

The User Manual explains how to setup your Prima 4 Printer. It also provides help and information about operation, Settings and mainte [...]
Enduro+, Rio Pro

Error 02:00 | Out of Cards

Cards will not feed into printer from rear hopper.Watch the Magicard Rio Pro or Magicard Enduro + cleaning video.You will pr [...]

24:16 on Pronto

This error is actually a sensor fault (Mid Sensor)However, the P [...]
Enduro+, Rio Pro +1 more

Set a Static IP Address

To set a Static IP, or set from static to Dynamic:This applies to Rio Pro printers , Enduro + printers with Ethernet upg [...]

Color hole is not lined up to your holopatch cards

Workaround for this issue [...]

Light prints

A common cause for light prints is often found to be the wrong Power Supply being connected to the printer.Double check [...]
Rio Pro

Rio Pro User Manual

The User Manual explains how to setup your Rio Pro Printer. It also provides help and information about operation, Settings and mainte [...]
Enduro+, Pronto +1 more

Network Admin Magicard UltraDriver - Bare Files

This is the latest driver for Magicard printers V 2.0 [...]
Prima 4

Does the Prima 4 printer have a Pass Through mode?

Unfortunately the Prima 4 Printer cannot be used in "Pass Through" mode and move a card directly to the laminating unit. (i.e. cards that ha [...]
Enduro+, Pronto +1 more

CAN'T LIFT HEAD– Check printer mechanism.

This error indicates that the printhead CAM mechanism was unable to raise the printhead. [...]
Rio Pro

Locating the Mac address on a Rio Pro

On a Rio pro you can navigate the manu screen on the front LCD displayMenu>Info>scroll down to [...]
Enduro+, Pronto +2 more

Getting error unable to print when doing a windows test print

This could be because the print process for the printer is not set correctly.To check this fol [...]
Rio2E/Tango2E/Tango+L/AvalonE

Unknown dye film error on Rio2eTango2e

This issue was fixed with the latest firmware version 3.33 for the Rio2e/Tango2e [...]

Text won't print in resin black from a PDF

Selection of text uses K panel is not effective because the whole image is a dithered bitmap so the text characters have very few black pixe [...]

How to back up Magicard ID properly.

The best practice would be backing up the whole Magicard ID folder. The folder is located under C:Program F [...]
Enduro+, Pronto +1 more

Problems with photo quality in Grosvenor Software

When printing from Grosvenor Technologies Software (all variants) photos can look very pixilated, saturated or generally very low compressed [...]
Enduro+, Prima 1-3 +5 more

Checking printer connectivity

From the disc supplied with the printer, install the ID Card Printer Support Utility.Once installed, launch the Printer Sup [...]
Enduro+, Pronto +1 more

Light Printing

First close your badging software down. Then follow the instructions below. [...]
Enduro+, Pronto +2 more

Driver Setup ended Prematurely

If you have another magicard printer on the pc then go to programs and features and un-in [...]
Enduro+, Pronto +1 more

Colors do not print like my old magicard printer

If you had an older Magicard then you can change the color correction from Color management built into driver to Gamma [...]
Rio Pro

Set Rio Pro to Hand Feed Mode

1) On the Printer select Menu Button2) [...]
Enduro+, Pronto +2 more

.NET Framework errors

To solve a .net framework error.Step 1First make sure you are installing the latest driver [...]
Enduro+, Pronto +2 more

Barcodes not reading or printing out in resin black

Some badging applications send down barcodes as a bitmap image and not a true type font.T [...]
Enduro+

Enduro+ User Manual

The User Manual explains how to setup your Enduro+ Printer. It also provides help and information about operation, Settings and mainte [...]
Enduro+, Rio Pro

Print a test image on an Enduro or Rio Pro

To print a test image on the Enduro or Rio Pro printers:Use the front panel buttons to select Test Card. [...]
Rio Pro

Flipper or Flip Mech Issues error code 4:09

Calibrate your printerInstructions below:  [...]
Enduro+, Pronto +1 more

Printer shows up as unknown device in device manager

This will happen if your Microsoft system file called usbprint.inf file is not named correctly or is missing.  [...]

Printing From Red Cloud and Google Chrome

In Google Chrome the default is a typical margin.  You must reduce the margin to none for an Edge to Edge card. [...]
Rio2/Tango2/Avalon +1 more

Not pulling cards all the way out of the hopper.

Follow the steps belowStep 1Make sure you clean the printer rollers well. Vi [...]
Prima 4

Prima 4 Driver

This is the latest driver for the Prima 4 printer models.For full details [...]
Prima 4

Can not print to Prima 4 printer after Ethernet driver install.

When installing Ethernet driver on a Prima 4 do not select an existing port. This option is only for previous installs of the Prima 4. [...]
Rio Pro

Cleaning the Rio Pro (Video)

Here's a video on cleaning your Rio Pro video and keeping it in great working order. [...]
Enduro+, Rio Pro

Error code 24:08

24:08  error is only generated if [...]
Pronto

Cleaning the Pronto (Video)

Quick video on keeping your Pronto printer in top condition... [...]
Enduro+, Rio Pro

Duplex printing is grayed out.

Make sure you have a du [...]
Prima 4

Jam Turnover 91 on Prima 4

Sometimes after a Card Jam Error the Turnover Module inside the printer can be in a position which cannot be initialized automatically. [...]
Enduro+, Rio Pro

General Error Message 24:08

[...]
Alto/Opera/Tempo

Out of dye film on an Alto/Opera/Tempo

[...]
Enduro+, Pronto +2 more

Driver settings keep changing back

If you driver setting keep reverting back. [...]
Rio Pro

Custom Holokote Load Error 34:02

Step 1 [...]
Enduro+

Enduro + model does not print like my old Enduro

[...]
Rio2/Tango2/Avalon +1 more

Cards not feeding on a Rio2E/Tango2E

Check you card thickness gate and manually cleaning the rear f [...]
Enduro+

Cleaning the Enduro (Video)

Here's a video on keeping your Enduro clean and working perfectly. [...]
Rio2E/Tango2E/Tango+L/AvalonE

Full color background are printing with slashes in them.

Set your printer driver for Colorsure Printing.Step 1Shut down your Badging [...]
Enduro+, Pronto +3 more

Straight white line in my print going the long way across the card

This indicates that you either have a blown or damaged printhead element.  The only way [...]
Prima 1-3

Prima 2e User Manual

The Prima 2e User Manual explains how to install and setup your printer, as well as basic operating instructions. A printed User Guide [...]
Enduro+

Enduro+ Getting Started Guide

This guide will help during the initial setup of Enduro+ Printer. It also provides help and information about operation, Settings and [...]
Rio2E/Tango2E/Tango+L/AvalonE

General Error Message 07:07

Your printer is failing to initialise the Dye Film successfully an [...]
Rio Pro

Cards jamming in flip mech after flipping and returning to print the backside

This could mean the flip mech angle needs to be adjusted. Step 1First make [...]
Enduro+, Pronto +2 more

Print Job stuck in the queue when connected to USB

Step 1Shut down your badging software.Step 2Got to start menu>devices and [...]
Enduro+, Rio Pro

Sensor test diagnostics is reading errors on rear,mid,and front card sensors

I [...]
Pronto

Print a test image on a Pronto printer

To print a test image on the Pronto printer:Quick dou [...]

Not getting edge to edge printing with DSX software

[...]
Enduro+, Pronto +1 more

General Error Message 24:03

When the error "General Error 24:03 Please contact Technical Support is seen the problem can be resolved by upgrading to the latest fir [...]
Rio Pro

Clear Layer or Overcoat sticking to card

Calibrate your printerInstructions below:  [...]
Enduro+, Rio Pro +1 more

When I try to print the job errors out using Ethernet connection

You TCP/IP port my be the issue.STEP 1Go to Devices and print [...]
Rio Pro, Rio2E/Tango2E/Tango+L/AvalonE

Converting Rio / Tango 2e HoloKote to Rio Pro format.

The Rio / Tango 2e Printers offered HoloKote and HoloFlex option in the form of an encrypted memory flash key which is inserted into the fro [...]

    Americas
  • Ultra Electronics ID
  • 6724 185th Ave NE, Suite A
  • Redmond, WA 98052
  • United States

    ROW
  • Ultra Electronics ID
  • Weymouth
  • Dorset, DT4 9XD
  • United Kingdom

About Ultra Electronics ID

Ultra ID provides identity management, credentialing and issuance solutions. Headquartered in the UK at a military certified manufacturing and development facility, Ultra ID has operations across the globe. Ultra ID products are trusted by thousands of organisations and governments throughout the world to issue millions of secure identity credentials every year.

www.ultraID.com

SECURITY © 2014 Ultra Electronics Ltd
Feedback